1. Introduction
Welcome to Helperly ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
Helperly is a platform that connects household service workers (helpers) with customers in Cebu, Philippines. We facilitate service bookings, payments, and communication between helpers and customers.
2. Information We Collect
2.1 Personal Information You Provide
We collect information that you voluntarily provide when registering and using our services:
- Account Information: Name, email address, password, phone number
- Profile Information: Profile photo, address, city, bio/description (for workers)
- Worker Information: Services offered, pricing, experience years, availability schedule
- Booking Information: Service requests, booking details, scheduling preferences
- Payment Information: Payment methods processed through Stripe (we do not store credit card information)
- Communications: Messages sent through our in-app messaging system
- Reviews and Ratings: Feedback and ratings you provide for services
2.2 Information Collected Automatically
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: App features used, time spent on app, interaction with services
- Location Data: Approximate location based on IP address (precise location only with your permission)
- Log Data: App crashes, system activity, error logs for debugging purposes
3. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To facilitate bookings, connect workers with customers, and process payments
- Account Management: To create and manage your account, authenticate users, and provide customer support
- Communication: To send service notifications, booking confirmations, and important updates
- Safety and Security: To verify identities, prevent fraud, and ensure platform safety
- Improvement: To analyze usage patterns and improve our services
- Legal Compliance: To comply with legal obligations and enforce our terms
- Payment Processing: To process payments and distribute earnings to workers
4. Information Sharing and Disclosure
4.1 With Other Users
When you book a service or accept a booking, we share relevant information between workers and customers to facilitate the service (name, phone number, address, service details).
4.2 With Service Providers
- Supabase: Database and authentication services
- Stripe: Payment processing (subject to Stripe's privacy policy)
- Expo: Push notifications and app analytics
4.3 Legal Requirements
We may disclose your information if required by law, legal process, or governmental request, or to protect the rights, property, and safety of Helperly, our users, or others.
4.4 Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition, your information may be transferred to the acquiring entity.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- Encryption of data in transit using SSL/TLS
- Secure authentication with Supabase Auth
- Row Level Security (RLS) policies in our database
- Regular security audits and updates
- Limited employee access to personal data
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Active Accounts: Data retained while your account is active
- Deleted Accounts: Most data deleted within 90 days, except where legal retention is required
- Transaction Records: Payment and booking records retained for 7 years for tax and legal purposes
- Log Data: Automatically cleaned after 7 days
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and personal data
- Objection: Object to certain processing of your information
- Data Portability: Receive your data in a structured, machine-readable format
- Withdraw Consent: Withdraw consent for processing where we rely on consent
8. Children's Privacy
Helperly is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
11. Push Notifications
We may send push notifications for booking updates, messages, and service reminders. You can disable push notifications in your device settings at any time.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of Helperly after changes constitutes acceptance of the updated policy.